Política de reembolso

Return and Refund Policy

At Encantos del Monte, we want your shopping experience to be satisfying. Each of our products is made under strict quality standards, ensuring both flavor and presentation. However, we understand that issues may arise.

1. Non-Returnable Products

Due to the nature of our products (charcuterie and food), we do not accept returns once delivered. This measure guarantees the safety, freshness, and hygiene of every order.

2. Damaged or Defective Products

If your order arrives in poor condition, damaged during shipping, or with a preparation error:

• You must contact us within 48 hours of delivery.

• Send us clear photos of the damaged product as well as the packaging.

After review, we will offer you one of these options:

• Replacement of the product at no additional cost.

• Full refund to the original payment method used.

3. Incorrect Orders

If you receive the wrong product:

• Contact us within 48 hours of delivery.

• We will send you the correct product at no additional cost.

4. Cancellations

You may cancel your order only if it has not yet been processed or shipped.

• If canceled on time, you will receive a full refund.

• If the order has already been processed or shipped, it cannot be canceled.

5. Refund Timeframe

Once approved, your refund will be processed within 5–7 business days and credited to the original payment method.

6. Contact

If you have any questions or complaints regarding this policy, you can reach us at:

📧 encantosdelmonte@gmail.com
📞 +1 (xxx) xxx xxxx