Política de privacidad
Privacy Policy
Last Updated: June 10, 2025
Encantos del Monte operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a personalized shopping experience (the “Services”). Encantos del Monte runs through Shopify, which enables us to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail regarding the collection, processing, and disclosure of your personal information.
By using any of the Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described here.
Personal Information We Collect or Process
When we talk about “personal information,” we mean data that identifies or can reasonably be linked to you. It does not include anonymous or de-identified information. Depending on how you interact with the Services and as permitted by applicable law, we may collect:
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Contact data: name, billing and shipping address, phone number, and email.
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Financial information: credit/debit card numbers, accounts, payment details, and confirmations.
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Account information: username, password, security questions, preferences, and settings.
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Transaction information: items viewed, added to cart, wishlisted, purchased, returned, exchanged, or canceled.
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Communications: information included in inquiries or support messages.
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Device information: browser, network, IP address, unique identifiers.
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Usage information: how you interact and navigate through the Services.
Sources of Personal Information
We may collect your information:
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Directly from you when you create an account, use the Services, or communicate with us.
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Automatically through cookies or similar technologies.
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Through service providers, such as payment gateways or cloud storage.
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From partners or third parties.
How We Use Your Personal Information
Depending on your interaction, we use your data to:
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Provide and improve Services: process payments, manage shipping and returns, personalize your experience, remember preferences, and recommend products.
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Marketing and advertising: send promotional communications and display ads based on your activity.
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Security and fraud prevention: protect accounts, payments, and ensure safe use.
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Communication: respond to inquiries and provide customer support.
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Legal compliance: comply with applicable laws and respond to official requests.
Disclosure of Personal Information
We may share your information with:
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Shopify and third-party providers acting on our behalf (payments, support, shipping, data analysis).
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Business and marketing partners for promotions and personalized advertising.
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When you authorize it, such as for shipments or social media integrations.
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Affiliates or companies within our corporate group.
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In business operations (mergers, bankruptcy) or to meet legal obligations.
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information to improve the Services. This may include international transfers. For more details, you can review Shopify’s Privacy Policy.
Third-Party Links
We may include links to external sites. We are not responsible for their privacy or security practices.
Children’s Data
Our Services are not directed at minors. We do not knowingly collect information from children.
Security and Retention
Although we implement security measures, no system is 100% secure. We retain personal information as long as necessary to comply with legal, contractual, and service purposes.
Your Rights and Choices
Depending on your place of residence, you may have rights such as:
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Accessing your data.
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Requesting deletion or correction.
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Receiving a copy of your information (portability).
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Opting out of targeted advertising or data sales.
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Managing communication preferences.
You can exercise these rights by writing to us using the contact details below.
Complaints
If you are not satisfied with how we handle your data, you may write to us or contact your country’s data protection authority.
International Transfers
We may transfer your data outside your country, always applying appropriate legal mechanisms.
Changes to this Policy
We may update this Policy periodically. Any changes will be posted on this page with the new update date.
Contact
If you have questions about this Privacy Policy or wish to exercise your rights, you can contact us at: